Refunds and Exchange

Exchange and Repair

Our store policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with within 24 hours of receiving them for a different item, provided that the original piece is in its original condition and accompanied with a receipt. Purchases made on sale days are final sale and cannot be exchanged. Earrings cannot be exchanged for hygiene reasons.

In the event of an exchange ( includes sizing issues as well ), the customer is responsible for all shipping costs involved in the returning of the item. Original and additional shipping costs paid by the customer won't be refunded.

We will replace a damaged or broken piece up to 48 hours from the date you receive it, if the damage is on account of a manufacturing issue on our part.

Our Jewellery is very delicate and needs to be handled with care. The cost of the repair will be determined after seeing the extent of the damage. For online orders, please provide photos of the issue so we can determine the best course of action. Please be ready to provide the receipt of your original purchase. Discontinued designs cannot be repaired especially if it was purchased from us 6 months ago or more. 

Cancellations by Moonlit and Co

Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.

The customer agrees not to dispute the decision made by Moonlit and CO & accepts Moonlit and Co's decision regarding the cancellation

Get in touch with us

Call Us - +91- 8448604129  (Mon - Fri - 10am to 6pm)

Mail Us - moonlitandco@gmail.com